OWA Network and Data Solution respects your privacy and is committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC). This Notice explains what personal information we collect, why, and your rights over it.

1. Information We Collect

• Identity & contact: full name, birthdate, customer type, company name (for business accounts), mobile and alternate numbers, email address, and preferred contact method.
• Installation address: house/unit, street, barangay, city, province, ZIP, and landmarks needed to survey and install service.
• Service & account data: chosen plan, account number, invoices, payments, and support history.
• Technical/network data: modem/ONU identifiers, PPPoE session and connectivity records used to provision and operate your line.

2. How and Why We Use Your Data

We process your personal information to:

• evaluate your application and check serviceability at your address;
• install, activate, provision, and maintain your connection;
• bill you, collect payment, and issue receipts;
• provide customer and technical support and send service notifications; and
• comply with legal, regulatory, and lawful government requirements.

3. Legal Basis for Processing

We rely on your consent, the performance of our service agreement with you, compliance with a legal obligation, and our legitimate interests in operating and securing our network.

4. Sharing and Disclosure

We do not sell your personal information. We may share it only as necessary with:

• service providers that help us operate (e.g. SMS and email delivery, payment processing);
• our network infrastructure and equipment systems used to provision your line; and
• government agencies or authorities when required by law or valid legal process.

5. Data Retention

We keep your personal data only for as long as necessary to provide the service, meet legal and accounting requirements, and resolve disputes, after which it is securely disposed of or anonymised.

6. Security

We apply reasonable organisational, physical, and technical measures — including access controls and encryption of sensitive credentials — to protect your data against unauthorised access, alteration, disclosure, or loss.

7. Your Rights

Under the Data Privacy Act, you have the right to:

• be informed about the processing of your personal data;
• access your data and obtain a copy of it;
• correct inaccurate or outdated information;
• object to processing or withdraw consent;
• have your data erased or blocked under the conditions set by law;
• data portability; and
• lodge a complaint with the National Privacy Commission (NPC).

8. Data Protection Officer

To exercise your rights or raise a privacy concern, contact our Data Protection Officer:

• Joshua Lictan
• Email: [email protected]
• OWA Network and Data Solution · Burgos Commercial Building, New Poblacion, Burgos, La Union

You may also file a complaint directly with the National Privacy Commission at privacy.gov.ph.

9. Updates

We may update this Notice from time to time. The effective date above reflects the latest revision.