This disclaimer explains the availability and performance you can expect from the internet service provided by OWA Network and Data Solution. It forms part of our Terms and Conditions.

1. Coverage and Feasibility

Service is available only within our serviceable coverage areas and is subject to a technical feasibility check. Submitting an application does not guarantee availability at your address; we will confirm serviceability after validation and may decline or defer installation where it is not technically or commercially feasible.

2. Speeds Are Best-Effort

Advertised plan speeds are the maximum attainable ("up to") and are provided on a best-effort basis. They are not guaranteed minimums. Actual throughput varies and may be affected by:

• your device, cabling, and Wi-Fi conditions (distance, walls, interference);
• the number of connected devices and concurrent usage in your household;
• network congestion and shared-medium contention; and
• the performance of third-party services, content providers, and upstream/international links.

3. Maintenance and Planned Outages

We may temporarily suspend or degrade service to perform maintenance, upgrades, or repairs. We will make reasonable efforts to schedule planned works to minimise disruption and, where practicable, to provide advance notice.

4. Events Beyond Our Control

We are not responsible for interruptions caused by events beyond our reasonable control, including power outages, typhoons, floods, fibre cuts, vandalism, third-party network failures, government action, or other force majeure events.

5. No Warranty of Uninterrupted Service

Residential service is provided without a guaranteed service-level agreement (SLA). We do not warrant that the service will be uninterrupted, error-free, or continuously available at all times.

6. Suspension

Service may be suspended for non-payment, breach of the Terms and Conditions, or maintenance, as described in those Terms.

7. Reporting Problems

If you experience an outage or degraded performance, please contact us at [email protected] or +639636822591 so we can investigate and restore service as quickly as possible.